At Pick-Me (pick-me.shop), we strive to provide a smooth and reliable shipping and delivery experience for our customers purchasing dried fruit and vegetables. This policy details the shipping and delivery process, including timelines, costs, and responsibilities.

Shipping Zones

We ship to addresses specified by the customer within the countries we support.

A list of available shipping zones is displayed during the purchase process on the website.

If you are unsure whether your area is covered, please contact us at support@pick-me.shop.

Delivery Time

Delivery time varies depending on the destination and the shipping company used.

In general, orders take:

2 to 5 business days for delivery within major cities.

5 to 10 business days for remote or international areas.

Delivery time is calculated from the order confirmation date after full payment is received.

Delays may occur due to circumstances beyond our control, such as weather conditions, public holidays, or customs restrictions.

Shipping Costs

Shipping costs are calculated based on the delivery destination, order weight, and selected shipping method.

Shipping costs are clearly displayed during the checkout process before completing the order.

We may offer free shipping for orders above a certain value, subject to promotions announced on the website.

Order Processing

Orders are processed within 1-2 business days of receiving full payment.

Once the order is processed, it is handed over to the shipping company, and you will receive a notification with tracking details (if applicable).

Order Tracking

If tracking is available, we will provide a link or tracking number to monitor the status of your shipment.

You can contact us at support@pick-me.shop for updates on your order if necessary.

Customer Responsibilities

The customer is responsible for providing an accurate and complete shipping address.

If an incorrect or incomplete address is entered, the customer may be responsible for reshipping costs or the order may be canceled and refunded in accordance with our Returns Policy.

The customer is responsible for any additional customs duties or taxes applicable in the country of delivery.

Delivery Issues

If your order is not delivered within the expected timeframe, please contact us within 7 days of the expected delivery date to investigate.

If your shipment is lost or damaged in transit, we will work with the shipping company to provide an appropriate solution, such as product replacement or refund.

Any damaged or non-conforming products must be reported within 48 hours of receipt, along with photos demonstrating the problem.