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Pick-Me (pick-me.shop) strives to provide our customers with a smooth and reliable shipping and delivery process when purchasing dried fruit and vegetables. This policy describes the shipping and delivery process, including timeframes, costs, and responsibilities.

1. Shipping zones

We ship to the addresses provided by the customer in the countries we support.
A list of available shipping zones will be displayed on the website during the purchase process.
If you are unsure whether your area is covered, please contact us at info@pick-me.shop.

2. Delivery time

Delivery time varies depending on the destination and the shipping company chosen.

Delivery of orders usually takes:

2 to 5 working days for delivery within larger cities.
5 to 10 business days for remote or international areas.
The delivery time is calculated from the date of order confirmation after receipt of full payment.
Delays may occur due to circumstances beyond our control, such as weather conditions, holidays, or customs restrictions.

3. Shipping costs

Shipping costs are calculated based on the delivery destination, order weight and selected shipping method.
The shipping costs will be clearly displayed during the ordering process before you complete your order.
We may offer free shipping on orders above a certain value, depending on promotions announced on the website.

4. Order processing

Orders are processed within 1-2 business days after receipt of payment.
Once the order has been processed, it will be handed over to the shipping company. You will receive a notification with tracking information (if applicable).

5. Shipment tracking

If tracking is available, we will provide you with a link or tracking number so you can track the status of your shipment.
If necessary, you can contact us at info@pick-me.shop to obtain information about your order.

6. Customer’s obligations

The customer is responsible for providing a correct and complete delivery address.
If your address is incorrect or incomplete, you may be required to pay for reshipping or your order may be canceled and refunded in accordance with our return policy.
The customer is responsible for any additional customs duties and taxes that may apply in the country of delivery.

7. Delivery problems

If your order is not delivered within the expected time, please contact us within 7 days of the expected delivery date to resolve the issue.
If your shipment is lost or damaged during transit, we will work with the carrier to find a suitable solution, such as a replacement or refund.
Damaged or non-compliant products must be reported within 48 hours of receipt and accompanied by photos of the problem.

8. Changes to shipping and delivery conditions

We reserve the right to update these terms and conditions at any time.
The updated version will be published on the website and will take effect immediately upon publication.